Community editions are supported on a best-effort basis. Managed SaaS and Enterprise plans carry explicit SLA response times.
Critical: < 1 Hour (Enterprise)
High: < 4 Hours
Normal: Next Business Day
Linear Tracker
All tickets submitted here are pushed directly to our engineering teams' Linear workspaces for immediate triage without middle-men.
Are you reporting a bug?
Using our built-in debug logger inside the brūhi engine can significantly speed up resolution. Run bruhi --debug --export-logs and attach the zip file above.
